Frequently Asked Questions

I have already booked. What happens to my tickets?

All tickets purchased for The Arrival and Rules of Summer prior to 8 June 2017 may be exchanged or refunded. A member of the Spare Parts team will contact you directly to process your exchange or refund, or you may contact Emily on 9335 5044 or admin@sppt.asn.au with instructions.

 

Will seating be reserved or unreserved?

Seating for The Arrival will be unreserved. It is recommended that you arrive 20 minutes prior to the performance to collect your tickets and make your way into the theatre.

 

Can I still use my gift voucher?

Gift vouchers are still full redeemable and are available to purchase. For more information on how to purchase a gift voucher click here or to redeem your voucher call the box office on 9335 5044.

 

How do I get to the Dolphin Theatre?

The Dolphin Theatre is located at the University of Western Australia campus on Stirling Highway. Entry is off Hackett Drive adjacent to University House.

There is ample parking at the University and it is serviced by buses on both Stirling Highway and Mounts Bay Road. There is a set down/pick up point behind the theatre suitable for cars, maxi taxis and small buses.

For more information on how to plan your journey click here.

Where can I park?

Yellow student parking areas are available to non-permit holders and FREE during the UWA vacation season – which happens concurrently with The Arrival Season. Please note: Carpark 31 (Nedlands sites) and Carpark 37 (Oral Health Centre car park) are strictly unavailable for Spare Parts Patrons during this time.

The closest accessible car parks to the Dolphin Theatre with access bays are Car Parks 1, 3 and 20. Click here for more information on parking at UWA.

Pay parking is available on the roads surrounding UWA. This parking is controlled by the City of Subiaco, City of Perth and City of Nedlands.

  

Where will the box office be located?

The company’s box office and administration will remain at the Short Street premises. Ticket information and bookings will continue online at www.sppt.asn.au or 9335 5044.

There will be another box office located at the Dolphin Theatre. All tickets will be available for collection from this box office one hour prior to the performance.

 

Is the Dolphin Theatre accessible?

Access to the Dolphin Theatre is via two steps or a gently sloping ramp. The entry foyer leads through to the auditorium. There are no steps into the theatre, but the seats are raked. Wheelchair accessible seats are located in two side galleries on the ground floor level. Seating with removable armrests is also available. If you have accessibility concerns, please contact us on 9335 5044 prior to the performance so we can reserve your seats.

Please visit the University of Western Australia’s Access and Mobility map for venue access information.

 

Will you still run Nan and Pop’s Day?

Spare Parts’ Nan and Pop’s Big Day Out will take place as per usual on Thursday 28 September for Rules of Summer.

Book tickets for the 10.00am performance and bring Nan or Pop for free. There is a limit to one grandparent per child and all bookings must be made over the phone. Call the box office on 9335 5044 to book for Nan and Pop’s Day.

More Information here.

 

Is there a place to eat lunch / morning tea?

The Dolphin Theatre does not provide food service. However, there are plenty of dining options in the areas surrounding the University.

There are restaurants and family-friendly cafes on Hackett Drive, Broadway, Hampden Road and Stirling Highway surrounding UWA’s Crawley campus.

Other nearby dining areas include the Subiaco, Nedlands, Claremont, West Perth and the CBD.

Check out our recommendations here.

 

Will the quality of the show be impacted?

The Dolphin Theatre has been chosen to present The Arrival because it is a similar size to our home theatre, has great views of the stage and a comfortable and cosy atmosphere. Audiences can expect the quality Spare Parts experience to which they are accustomed.

 

Why are you moving?

Spare Parts Puppet Theatre will temporarily relocate theatre performances away from its Short Street theatre home for the July and September seasons to allow time for renovations. We expect the renovations to be completed by the end of the year so will present our Summer Season 2017/18 at the Short Street Theatre. We will update patrons on the progress of the renovations.

To subscribe to the Spare Parts enews click here.

 

How can I keep up-to-date with what is happening at Spare Parts?

To keep up-to-date with what is happening with the company and the upcoming season of The Arrival follow us on social media, subscribe to our enews and check  our website.

Facebook: https://www.facebook.com/sparepartspuppets/
Instagram: https://www.instagram.com/sparepartspuppets/
Twitter: @SPAREPARTPUPPET
For more information on Dolphin Theatre, UWA, click here.

To book tickets for Rules of Summer click here.